Privacy Policy
Table of Contents
SCOPE AND PURPOSE
WHAT DOES MYRIAD HEALTH DO?
WHAT PERSONAL INFORMATION DO WE COLLECT?
HOW DO WE COLLECT YOUR INFORMATION?
HOW DO WE USE YOUR INFORMATION?
HOW DO WE SHARE YOUR INFORMATION?
RETENTION AND PROTECTION OF DATA
COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES
SOCIAL MEDIA AND OTHER INTEGRATIONS
STATE CONSUMER PRIVACY RIGHTS
MINORS
INTERNATIONAL TRANSFER
CERTIFICATION AND COST DISCLOSURES
EHI EXPORT REQUEST PROCESS
UPDATES TO THIS PRIVACY POLICY
CONTACT
SMS OPT-IN
SCOPE AND PURPOSE:
WHAT DOES MYRIAD HEALTH DO?
Myriad is a provider of network-enabled services for healthcare and medical services customers nationwide, headquartered in the United States. We offer cloud-based solutions in healthcare to deliver providers with multiple potential solutions including electronic health records, and patient engagement tools.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information is data that can be used to identify you. The types of personal information that we collect depend on your interactions with us. Over the last 12 months, we have collected personal information that generally fall into the following categories:
- Identifiers: Such as your name, email address, or IP address.
- Information contained in our customer records: Such as postal address or telephone number.
- Commercial information: Such as information regarding products or services you purchased.
- Internet or other electronic network activity information: Such as how you interact with our website.
- Professional or employment information: Such as your job title or employer.
- Geolocation data: Such as your general location information (e.g., city/state) which may be collected or derived from your IP address. In addition, some of our services may request your precise location information via GPS-based functionality to allow certain features to work. We will ask your permission before we collect or use precise location information, in accordance with any applicable legal requirements to the extent precise geolocation information is considered “sensitive” information under applicable law.
HOW DO WE COLLECT YOUR INFORMATION?
We may collect information from you in the following ways:
We collect information you provide directly to us, such as when you voluntarily enter information into fields on the Sites, sign up for or request certain services or information, agree to participate in our surveys, or call our customer service. Depending on how you interact with us, we may ask for your name, practice/organization name, address, email address, telephone number, and type of user (for example, patient, provider or partner). If you have an account with us, we may also collect your username or other login information (e.g., Practice ID) you use to log into or access your account. If you visit our offices or attend in-person Myriad events, we may collect information to protect the health and safety of our personnel, clients, guests, and the general public, such as health and travel information or any other information you provide to us.
When you access our Sites, we may collect information about your visit and your device using automatic data collection technologies as described in the “Cookies and Automated Data Collection Technologies” section below. This information may include IP address, geolocation information, browser type and version, device type, mobile device identifiers, and information reflecting how you searched, browsed, and were directed to the Sites, including mouse movement, click, touch, scroll, and keystroke activity.
We may also collect information from other sources, such as lead generation companies, social networks, and business partners that offer co-branded services or help us sell or distribute our products. We may also collect information from other users of our services or from available sources.
HOW DO WE USE YOUR INFORMATION?
We use your information:
In ways that you would expect us to based on why we collected it. For example, if you contact us with a request for information about our products or services, we will use your information to respond to your request.
To provide, enhance and improve our services, including to optimize our Sites’ functionality and identify our visitors’ and users’ areas of interest. For example, when you participate in our surveys, screeners, and/or information gathering sessions, or otherwise provide feedback, we may use that feedback to develop new products and services.
To identify and authenticate you, such as to determine and validate whether you are an existing user of our services or products or a prospective client.
To enable cross-device/cross-context tracking for an account you may have with us. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices so you can more easily use your account(s).
To communicate with you, such as send you emails, solicitations, invitations, newsletters, awareness campaigns, and announcements.
To maintain the safety, security, and integrity of our Sites and services, and for our own internal legal compliance purposes.
To protect the health and safety of our personnel, clients, guests, and the general public.
For other purposes explained at the time of collection, or for other business purposes consistent with the context of the collection of your information.
We may use information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) for any purpose except as prohibited by applicable law.
HOW DO WE SHARE YOUR INFORMATION?
We disclose the following categories of personal information for commercial purposes: identifiers, commercial information, internet activity, and geolocation data.
We share information outside of Myriad in the following circumstances:
With service providers and vendors that provide services to us, such as to provide analytics, manage our content, administer ads, provide insights to us related to marketing needs, for market research purposes, and to analyze our marketing efforts.
With third parties that provide use audience matching services. For instance, we incorporate the Facebook pixel on our non-patient-facing Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences. This helps us find more potential customers that have similar interests as you do. Some technology services may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets.
With our related entities and/or affiliates for business purposes including, but not limited to, customer support, marketing, technical, and business operations. We also may share information with affiliates for commercial purposes, except SMS consent.
When you make your information public or otherwise accessible to other users through the Sites, such as information that you post related to reviews of partners or on the Success Community. Please think carefully before posting such information as you are solely responsible for the content you post and the potential use of such information by others. Once you have posted information, you may not be able to edit or delete such information.
With our customers, when you engage in our surveys as an authorized user, through the onboarding process, through surveys collecting feedback on how we are doing, surveys administered post interaction with us related to support or training, and other surveys, including focus groups and usability design activities such as click tests, card sorts, and other surveys and tests you participate in. We typically notify you in advance that we will share your information with our customers if you complete a survey.
We also share information with other entities in the following situations:
When we believe that we need to share information about you to provide a service that you have requested from us or from others;
Where we are required by law or other legal process to disclose information, and where required, in response to a lawful request by public authorities, including meeting national security or law enforcement requirements;
Where we believe that it is necessary to avoid liability or violations of the law;
To protect the rights, property, life, health, security, and safety of us, the Sites, or anyone else;
To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of all or any part of our business.
At your request or direction, such as when you choose to share information with a social network about your activities on the Sites.
Notwithstanding the above, we may share information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) except as prohibited by applicable law.
With respect to deidentified patient information, we disclose such deidentified information to third parties only when permissible pursuant to our contractual commitments with our customers and in accordance with Health Insurance Portability and Accountability Act (“HIPAA”) requirements or other applicable law. We employ the safe harbor method or the expert determination method, as enumerated under HIPAA. Those third parties to whom the deidentified data is disclosed are third-party service providers/vendors with whom we have relationships and/or academic researchers and/or institutions that are contributing to healthcare.
RETENTION AND PROTECTION OF DATA
While we maintain your information, we protect it using administrative, physical, and technical security safeguards designed to protect your information. When we collect certain sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL). Despite these measures, we cannot guarantee the security of the information we maintain about you.
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Policy. We will not retain information for longer than needed to fulfill these purposes unless a longer retention period is required to comply with legal obligations. Also, there may be technical or other operational reasons where we are unable to delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
COOKIES AND AUTOMATED DATA COLLECTION TECHNOLOGIES
Our Sites use cookies and similar technologies (such as pixels and pixel tags, ad tags, Software Development Kits (“SDKs”) clear GIFs, session replay scripts, and Javascript). Cookies are small text files placed on your device that help the Sites work and help us gather statistical information about how visitors use the Sites, improve your experience, and maintain security.
Cookies also help us deliver advertisements, some of which may be tailored to your behaviors on the Sites. We engage third parties to help us deliver these advertisements, and these third parties may collect your information over time and across our Sites (and third party sites) in order to associate different devices you use and further gain insights into the goods and services that may interest you.
To exercise your options with respect to cookies, please select “Cookie Preferences” on the banner that is visible at the bottom of our website, or click link on the bottom of myriad.health labeled, “Cookie Preferences”.
SOCIAL MEDIA AND OTHER INTEGRATIONS
Some of our Sites and services may have social media and technology integrations that are operated or controlled by separate entities. We also may collect information from third party social media and marketing companies to enhance our data sets. Some examples include:Links. Our Sites may include links that hyperlink to websites, platforms, and other services not operated or controlled by us.
Liking, Sharing, and Logging-In. We may embed a pixel or SDK on our Sites that allows you to “like” or “share” content on, or log in to, your account through social media. If you choose to engage with such integration, we may receive information from the social network that you have authorized to share with us. Please note that the social network may independently collect information about you through the integration.
Brand Pages and Chatbots. We may offer our content through social media. Any information you provide to us when you engage with our social media content is treated in accordance with this Policy. Also, if you publicly reference our Sites on social media (e.g., by using a hashtag associated with Myriad in a tweet or post), we may use your reference on or in connection with our Sites.
Platform Linking. Our Sites may offer you the ability to link to another service or partner to retrieve certain data about your account on that service. For example, if you link your account to one of the partners in the Myriad marketplace, the linking may allow us to obtain information such as your username and email address. For more information about how these platforms handle information about you, please refer to their respective privacy policies and terms of use.Please note that when you interact with other entities, including when you leave our Sites, those entities may independently collect information about you and solicit information from you. The information collected and stored by those entities remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
STATE CONSUMER PRIVACY RIGHTS
Rights for Residents of Applicable States
If you are a resident of a state with applicable consumer privacy laws, you may have the following rights:
To confirm whether we process your personal information.
To access your personal information.
To correct inaccuracies in your personal information.
To delete your personal information that we have obtained.
To receive a copy of your personal information in a portable and readily usable format.
To opt out of the sale or sharing of your personal information.
To opt out of the processing of your personal information for purposes of (i) targeted advertising or (ii) automated decision-making or profiling in furtherance of decisions that produce a legal or similarly significant effect on you.
If you live in a state that requires specific consent prior to processing your sensitive personal information for certain purposes, we will obtain such and you can withdraw your consent at any time.
Residents of applicable states may exercise the above rights by:
Submitting a request to support@myriad.health
We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.
Response Timing and Format
We endeavor to respond to a consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
California Resident Privacy Notice
Below, please find the categories of information we may have collected about you in the last twelve months, the purposes for the collection, and the third parties with whom your personal information may have been disclosed, shared, or sold. For more information on these practices, please see Sections III-VI.
- **Categories of personal information collected**
- Identifiers
- Information contained in our customer records
- Commercial information
- Internet or other electronic network activity information
- Professional or employment information
- Geolocation data
- Inferences drawn from other personal information
- **Purposes for the collection or sharing of personal information**
- To provide the Sites
- To improve the Sites
- To personalize the Sites
- Marketing and advertising
- Business operations
- Where you have given us your consent
- As required by applicable law
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
- **Third parties with whom personal information may have been disclosed, shared, or sold**
- Service providers
- Third Party Partners
- Our related entities
- Other users through the Sites (when you make your information public or otherwise accessible)
- With our customers
- Where you have given us your consent
If you are a California resident, you may have the following rights with respect to the personal information we process about you:To request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting or sharing the personal information, the categories of third parties with whom we have shared or sold your personal information, and the specific pieces of personal information we have collected about you.To request that we delete personal information that we have collected from you.
To request that we correct inaccurate personal information that we maintain about you.To opt out of the sale or sharing of your personal information.California residents may exercise the above rights by:Submitting a request to support@myriad.health - 914-431-7335
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We may require you to use your email address in order to perform such verification.
We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.
You may only make a consumer request for access or data portability twice within a 12-month period. We will not discriminate against you for exercising any of your rights.Response Timing and FormatWe endeavor to respond to a consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.Any disclosures we provide will only cover the 12-month period preceding the consumer request's receipt.
The response we provide will also explain the reasons we cannot comply with a request, if applicable.Other California Privacy RightsCalifornia's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Sites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes in particular: Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To make such a request, please write us to support@myriad.health .
We may require additional information from you to allow us to verify your identity and we are only required to respond to requests once during any calendar year.
MINORS
The Sites are intended for a general audience and are not intended for minors under the age of eighteen. Myriad does not wish to obtain any information from or about such minors through the Sites. If you are under eighteen years old, do not use the Sites.We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “CPPA”) about children under the age of 13.
If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us using the information in the “Contact” section below. We will remove the data to the extent required by applicable laws.We do not knowingly “sell,” as that term is defined under the CPPA, the personal information of minors under 16 years old who are California residents.
INTERNATIONAL TRANSFER
We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Sites from outside of the U.S., please be aware that information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Sites or provision of any information constitutes the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Policy.
MANDATORY DISCLOSURES
This Health IT Module is compliant with the ONC Certification Criteria for Health IT and has been certified by an ONC–ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.
CERTIFICATION AND COST DISCLOSURES
**Your base package for myriad.health:**
- Monetized exclusively through credit card processing and credit card processing service fees.
- Some items may be quantity specific, including:
- Patient texting
- HIPAA-Compliant E-fax
- AI Transcribing minutes
- EPCS and E-prescribe licenses
- Live eligibility checks
- Data storage
- Any needs past the included and generous allotments will be negotiated on a case-by-case basis.
**Developer:** Myriad Systems
**Product:** Myriad Health
**Version:** 1.0
**Certification number:** 15.05.05.3188.MYRD.01.00.0.240308
**Certification date:** March 8, 2024
**Criteria Certified:**
- 170.315(a)(12)
- 170.315(b)(10)
- 170.315(d)(1-9)
- 170.315(d)(12-13)
- 170.315(g)(4-5)
**EHI EXPORT REQUEST PROCESS**
At Myriad Health, our commitment to providing seamless access to Electronic Health Information (EHI) is reflected in the intuitive design of our data management features. These features are tailored to meet the needs of our clients, ensuring efficient access and management of health information.
**Accessing and Exporting EHI:**
To access and export EHI, our platform offers a straightforward process, enabling users to retrieve detailed patient data with ease. This functionality supports various needs, including patient transfers or fulfilling specific record requests.
**How to Use:**
1. Navigate to the patient charts list within the Myriad Health system.
2. Within the patient charts, select one or more patients and click on the option to initiate the EHI export.
3. Follow the prompts to generate the export. The system will guide you through selecting the specific data or date ranges you wish to include in the export, culminating in the generation of a CSV document.
Our support team is always on standby to assist with the EHI export process or to answer any questions you might have, ensuring a smooth and efficient user experience.
**UPDATES TO THIS PRIVACY POLICY**
We reserve the right to make updates and revisions to this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated notice on myriad.health and update the effective date. Any changes will be effective as of the “Effective” date. Your continued use of our Sites following the posting of changes constitutes your acceptance of such changes.
**CONTACT**
If you have any questions or comments about this Policy, the ways in which Myriad collects and uses your information described here, your choices and rights regarding such use, or you wish to exercise your rights under an applicable state law, please contact us by:
- Calling +1(914)431-7335
- Visiting myriad.health/contact
- Writing to: support@myriad.health
If you have a disability and would like to access this Policy in an alternative format, please contact us at support@myriad.health.
SMS OPT-IN LANGUAGE FOR WEBSITE OR INTAKE FORMS
By providing your mobile number and submitting this form, you consent to receive SMS (text) messages from Myriad Systems, including messages related to service updates, account notifications, and promotional content. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying “STOP” to any text message you receive, and you may request more information or assistance by replying “HELP.” Your consent to receive text messages is not required as a condition for any purchase of services.
TCR Compliant Privacy Policy for Myriad Systems
Privacy Policy
At Myriad Systems, we are committed to protecting your personal information and privacy. This Privacy Policy outlines how we collect, use, share, and protect your data, including your phone number for SMS communications, in compliance with The Campaign Registry (TCR) and all relevant regulations.
1. Information We Collect
We collect personal information that you provide when you engage with Myriad Systems, such as:
Your name
Phone number (used for SMS notifications)
Email address
Any other relevant contact or identifying information.
2. How We Use Your Information
Your phone number and personal data are used to:
Send SMS notifications regarding services, updates, promotions, and account management.
Provide customer support via SMS.
Respond to your inquiries and manage communication preferences.
3. SMS Communication Consent
By opting in through our website, intake forms, or other means, you consent to receive SMS messages from Myriad Systems. You may receive messages such as:
Service-related updates or reminders.
Account-related notifications.
Promotional offers and other marketing content.
You may opt out of receiving SMS communications at any time by replying “STOP” to any message. To request assistance, reply “HELP.”
4. Sharing of Information
We do not sell or rent your personal information, including your phone number, to third parties. However, we may share your information with trusted service providers who help us deliver SMS messages, manage our systems, or comply with legal requirements. The SMS opt-in or phone numbers for the purpose of SMS are not being shared under any circumstances.
5. Data Security
We take reasonable precautions to protect your personal information, including encryption and secure data storage practices. We ensure that our SMS systems and third-party providers comply with TCR and other industry regulations to safeguard your data.
6. Your Rights
You have the right to:
Opt-out of SMS communications by replying “STOP.”
Request access to your personal information.
Request deletion or correction of your personal data.
7. Compliance with TCR and Other Regulations
Myriad Systems is fully compliant with TCR, ensuring that all SMS campaigns and communications are registered and meet industry standards for transparency and security.
8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified via SMS or email of significant updates.